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To my customer:
I may not have the answer, but I'll find it.
I may not have the time, but I'll make it.
I may not be the biggest, but I'll be the most committed to your success.
-Anon.
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If you're not serving the customer, you'd better be serving someone who is.
-Karl Albrecht
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Make a customer, not a sale.
-Katherine Barchetti
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Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.
-L.L. Bean
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Look through your customer's eyes. Are you the solution provider or part of the problem?
-Marlene Blaszczyk
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If you don't care, your customer never will.
-Marlene Blaszczyk
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Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
-Gary Comer
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The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
-Steve Cuthbert
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If you love your customer to death, you can't go wrong.
-Graham Day
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Doing a great job and not meeting the customer's objectives is as useless as doing a poor job within the customer's objectives.
-Thomas Faranda
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Every company's greatest assets are its customers, because without customers there is no company.
-Michael Leboeuf
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A satisfied customer is the best business strategy of all.
-Michael Leboeuf
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Treat your customers like lifetime partners.
-Michael Leboeuf
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A customer who complains is my best friend.
-Stew Leonard
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Consumers are statistics. Customers are people.
-Stanley Marcus
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Motivate them, train them, care about them and make winners out of them...we know that if we treat our employees correctly, they'll treat the customers right. And if customers are treated right, they'll come back.
-J. Marriot Jr.
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Always think of your customers as suppliers first. Work closely with them, so they can supply you with the information you need to supply them with the right products and services.
-Susan Marthaller
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Be it furniture, clothes, or health care, many industries today are marketing nothing more than commodities -- no more, no less. What will make the difference in the long run is the care and feeding of customers.
-Micheal Mescon
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I don't build in order to have clients. I have clients in order to build.
-Ayn Rand
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The only way to know how customers see your business is to look at it through their eyes.
-Daniel R. Scroggin
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Sacred cows make the best hamburger.
-Mark Twain
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If we don't take care of the customer... somebody else will.
-Source Unknown
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It is not enough to give the customer excellent service. You must subtly make him aware of the great service he is getting.
-Source Unknown
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The customer is our reason for being here.
-Source Unknown
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The customer is the final inspector.
-Source Unknown
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Books about Customer Service / Sales
